Holly Springs, NC - Email: bjminihan@nc.rr.com

Management:

Team Leadership, Mentoring, Public Speaking, Executive Proposals, Business Process Improvement, Design Standards, Six Sigma, ITIL, and Project Documentation

Graphic & Web Design:

Functional DHTML Prototyping, XHTML & CSS W3C Compliance, Section 508 Accessibility Compliance, Information Workplace & Portal Design, eCommerce Design, Web Site Design, Logo, Banner Ad & Direct Mail Design, Vector Illustration, and Graphic Design

Usability:

Heuristic & Expert Reviews, Usability Studies, User Surveys, Wire frames, Card Sorts, and Information Architecture (IA)

Web Development:

Content Management Systems (CMS), Search Engine Optimization (SEO), Omniture Web Analytics, JavaScript, Ajax, CSS-based design, XML, C# .NET, Java & VB, SQL, Oracle, MySQL RDBMS, BEA Aqualogic, Lotus Notes Databases, Lotus QuickPlace, Web Architecture and Network Engineering

GlaxoSmithKline, RTP NC 2003-Present

Second largest global pharmaceutical company

Director of User Centered Design & Web Analytics

Defined the user experience strategy for senior executives, global architecture and governance teams. Improved the total user experience for 110K GSK employees by leading several offshore resources and 8 expert usability practitioners through dozens of global projects. Proposed and implemented extensive usability changes to the global intranet and extranet portals, self-service web applications and content-delivery web sites through dedicated design, usability and process improvements.

Accomplishments:

• Designed a fully-functional role-based, user-centered prototype of an Information Workplace portal that united IT and business leaders and provided a clear, simple demonstration of future portal strategy. Illustrated a corporate portal from the user’s perspective, integrating role-based navigation, one-click customization, Web 2.0 social networking features, and enhanced presence-awareness.
• Drove sweeping usability changes to the company intranet portal that decreased the time to find 8 key self-service applications by 65%, cut load time from 4 to 1.2 seconds and increased Nielsen Norman Usability Intranet Design Annual ranking from 27th to 11th place. Integrated the 8 most common employee activities into a single menu filtered for over 200 roles, designed icons and color themes to highlight common tasks and provide a visual roadmap to end users, and clearly separated navigation from content on every page to embed visual consistency without impeding business creativity.
• Authored and drove adoption of global usability and web design standards, style sheets and assessment tools that defined the benchmark against which all web applications are measured.
• Directed technical and process improvements that reduced the web analytics budget 22% and corrected a 50% over-reporting of web-traffic statistics.
• Embedded user centered design methods into the application lifecycle and tied user objectives directly to business benefits, which increased benefits reporting by 45%.
• Designed custom graphic assets, JavaScript and DHTML prototypes for dozens of self-service applications, content and collaboration web sites, including the global phonebook, search engine, intranet portal, HR applications, department home pages, communities and gadgets.

Binary Press, Inc., Cary NC 2002-2003

Web design, development and technical consulting company.

President and CEO

Consulted with and delivered professional-grade web sites, marketing collateral and business applications to Dot Com and Fortune 500 clients quickly, flexibly and with a friendly touch.

Accomplishments:

• Designed and delivered a useful, friendly, innovative web collaboration portal for Intuit's Waltham, Massachusetts office, following weeks of interviews, prototyping, architecture and usability guidance from business users. Demonstrated an innovative use for Intuit's QuickBase online database system.
• Designed and delivered a full online presence for AutumnRiders.com, including eCommerce web application, search optimization, advertising and management tools which consistently receives positive feedback for its usability.
• Designed and delivered interactive knowledgebase web site for outsourcing company. Increased target audience visits 50% with interactive features and small business resources.

SpeedGreetings, Inc., Bethesda MD 2000-2002

Dotcom business communications company that provided bulk customized greeting cards for direct mail financial, technology and entertainment companies.

Chief Technology Officer

Directed team of 5 graphic artists, computer programmers and analysts through building a company from the ground-up, including network infrastructure, complete web site implementation, product design and production management.

Accomplishments:

• Proposed and implemented an alternate web strategy after months of delays and escalating costs made the vendor solution unfeasible. Successfully delivered full online presence in three months that exceeded the requirements and cost 90% less, saving $300K.
• Designed innovative, interactive greeting-card customization and order features into eCommerce web site. Enabled enterprise clients with co-branding, product templates and account management. Integrated online site management and offline print-production systems to streamline business processes.
• Designed a holiday product line of 30 cards with 2 designers in 10 days to meet tight production and client deadlines.
• Designed and built custom data-entry tools for offline processing, which reduced data errors 95%.

Andersen Consulting LLC (Accenture, Inc.), Reston VA 1996-2000

Top 5 global business and technology consulting company

Business Process and Technology Consultant

Trusted expert consultant and reference for many technical fields within the support organization: Y2K readiness, Access, VBA and Lotus development, network infrastructure and computer troubleshooting.

Accomplishments:

• Acquired group of dispirited network engineers 4 weeks before a major network migration project. Fostered team cohesion and confidence through cross-training and 1 on 1 feedback. Newly energized team successfully migrated network of 50 servers, dozens of mission critical projects and 3000 users in one weekend with no data loss, despite a 12 hour Internet blackout.
• Designed a modular software development process for U.S. development team that was used to manage several global development projects, including Y2K and office automation systems.
• Designed and developed MS Access event manager system that standardized conference registration and allowed analysts to efficiently schedule resources anywhere in the company.
• Designed and developed team communication portal for southern California offices by consolidating 5 Lotus Notes Databases into a single collaboration database.

The Nature Company, Berkeley CA 1993-1996

Technical Support Analyst

North Carolina Army National Guard, Jacksonville NC 1988-1994

Specialist Radio Operator, Armored Personnel Carrier Driver